WhatsApp
#Overview
LawyerPara can receive and reply to client WhatsApp messages in Firm Admin → Client Inbox when platform and firm settings are configured.
Super Admin → Settings → WhatsApp
| Field |
Purpose |
| Verify token |
Webhook verification challenge |
| App secret |
Signature validation |
| Access token |
Graph API token |
| Graph version |
API version string |
Point Meta webhooks at your LawyerPara WhatsApp webhook URL (see API documentation).
#Firm setup
Firm Admin → Settings → Integrations
Map the firm’s WhatsApp phone number so inbound messages route to the correct tenant.
#Workflow
- Configure platform WhatsApp credentials.
- Map the firm phone in Integrations.
- Send a test message from a client phone.
- Reply from Client Inbox.
#Notes
#Best Practices
- Keep tokens rotated and private.
- Train staff to mark conversations that need a human.